All claims for discrepancies and damages must be made within five (5) business days of receipt of merchandise. Merchandise with manufacturing defects may be exchanged, credited or refunded. Non-defective returns will be subject to a 20% restocking fee. No returns will be accepted without prior authorization. Absolutely no exchanges, credits or refunds will be issued for used products. Any gifted items are not eligible for returns. Merchandise purchased with ElectroCoins will receive ElectroCoin credits as the refund.
Any exchange merchandise will need to be purchased separately. After receiving returned items, we will inspect and process refunds minus fees.
Guidelines for Returns
Health code regulations prevent us from accepting returns for undergarments, petticoats, wigs, masks, hats, swimwear and stockings. Any unauthorized returns will have to be refused and returned to sender.
For Halloween products, which are solely designated as such by Roma Costume, all damage claims must be made within fifteen (15) business days of receipt of merchandise. DiscoTekClub accepts no returns or claims on Halloween products at any time after October 31st, of the year the merchandise was ordered.
The buyer will be responsible for return shipping. Only if the merchandise is defective will we provide shipping labels for return.
Please contact our support team for additional instructions at support[at]discotek.club or use our contact form here.